SHIPPING & RETURNS
Shipping Policy
All orders are processed and dispatched promptly from our clinic. You will receive a confirmation email once your order has been shipped, including tracking details where applicable.
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Shipping times may vary based on your location and selected delivery method at checkout.
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Please ensure all delivery details are correct at the time of purchase. Dr Vahe is not responsible for delays or failed deliveries due to incorrect information.
Return & Exchange Policy
We hope you are delighted with your order. However, if for any reason you are not satisfied with a product, please review our returns policy below:
Prescription Products
Please note that prescription items are strictly non-returnable and non-refundable, in compliance with UK health and safety regulations.
Non-Prescription Products
You are entitled to return unopened, unused non-prescription products within 14 days of receiving your order.
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Products must be returned in their original, unopened condition, exactly as received.
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Items showing signs of use, damage, or alteration will not be accepted for return.
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Return shipping costs are the responsibility of the customer unless the item was faulty or sent in error.
To initiate a return, please contact our support team at info@doctorvahe.com with your order number and reason for return. We will provide return instructions and next steps.