Website Terms & Conditions

Dr Vahe Clinic | DRV Clinic Ltd

Last updated: 01/10/2025

Websites: https://www.doctorvahe.com and https://www.drvaheclinic.com

Contact: info@doctorvahe.com

1. Introduction

Welcome to the official websites of Dr Vahe Clinic, operated by DRV Clinic Ltd (“we”, “us”, “our”).
These Terms, Conditions and Cookie Policy (“Terms”) govern your access to and use of our websites.
By using either site, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must stop using the sites immediately.

2. Company Information

Legal entity: DRV Clinic Ltd
Trading as: Dr Vahe Clinic
Registered office: 105/55 North Wharf Road, London, United Kingdom, W2 1LA
Company registration number: 15262143
Email: info@doctorvahe.com
Websites: doctorvahe.com | drvaheclinic.com

3. General Conditions of Use

You must be at least 18 years old to use our websites.
You agree to use the sites lawfully and respectfully and not in any way that:
- Breaches any applicable local, national or international law or regulation;
- Is fraudulent, defamatory, obscene, or otherwise objectionable;
- Introduces malware, viruses or harmful code;
- Attempts to gain unauthorised access to servers, data or other users’ information.
We may suspend or terminate your access if we believe you have breached these Terms.

4. Medical Disclaimer

All information on our websites is provided for general informational purposes only.
It does not constitute medical advice or diagnosis.
You should always seek personalised medical guidance from a qualified healthcare professional.
We accept no responsibility for any action or omission taken based on information on this website.

5. Appointments and Medical Services

Appointments booked online are subject to confirmation and availability.
We reserve the right to refuse or reschedule appointments where necessary.
Specific terms (consultation fees, cancellation deadlines, payment methods, etc.) will be provided during the booking process and form part of these Conditions.
Failure to attend without notice may result in a cancellation charge in line with our clinic’s policy.
Medical services are provided in accordance with UK clinical standards and applicable healthcare laws.

6. Payments and Refunds

Payment terms, pricing and any deposit requirements will be clearly stated at booking or before service delivery.
Refunds are considered on a case-by-case basis and in line with the Consumer Rights Act 2015.
Refunds are not normally available for completed medical consultations unless required by law or due to clinical error.
Any refunds approved will be processed to the original payment method within 14 working days.

7. Intellectual Property Rights

Unless otherwise indicated, all content (text, graphics, logos, videos, designs and source code) on these sites is owned or licensed by DRV Clinic Ltd and protected by copyright and trademark laws.
You may view, print or download pages for personal, non-commercial use only.
You must not reproduce, adapt, distribute or use material for commercial purposes without written permission from us.

8. Third-Party Links and Content

Our websites may include links to other websites or embedded third-party content (e.g., maps, videos, analytics).
We are not responsible for, and do not endorse, their content, availability or data practices.
Use of third-party sites is at your own risk and subject to their own terms and privacy policies.

9. Privacy and Data Protection

We are committed to protecting your privacy under the UK GDPR and Data Protection Act 2018.
Our separate Privacy Policy explains:

What personal data we collect;
The lawful bases for processing (consent, contract, legal obligation, legitimate interest);
Your rights (access, rectification, erasure, restriction, portability, objection, and consent withdrawal); and
How to contact the Information Commissioner’s Office (ICO).

10. Limitation of Liability

To the fullest extent permitted by law, DRV Clinic Ltd shall not be liable for any:

Indirect, incidental or consequential loss or damage;
Loss of profit, data, goodwill or business interruption;
arising from use of (or inability to use) our websites or services.

Nothing excludes liability for death or personal injury caused by negligence or any other liability which cannot be limited under UK law.

11. Indemnity

You agree to indemnify, defend and hold harmless DRV Clinic Ltd from any claim, liability or expense arising from your breach of these Terms or misuse of our websites.

12. Changes to These Terms

We may update these Terms from time to time to reflect legal, technical or operational changes.
Updates take effect upon publication with a new “Last updated” date.

13. Governing Law and Jurisdiction

These Terms and any related dispute are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.

Cookie Policy (PECR & UK GDPR)

14. About This Policy

This section explains how DRV Clinic Ltd (trading as Dr Vahe Clinic) uses cookies and similar technologies on www.doctorvahe.com and www.drvaheclinic.com.
It should be read with our Privacy Policy.

15. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.
They allow the site to function properly, remember preferences and improve performance.

16. Lawful Basis and Consent

Under the Privacy and Electronic Communications Regulations (PECR), we:

Use strictly necessary cookies without consent (essential for security, load balancing, or appointment forms); and
Request your consent before placing non-essential cookies (analytics, functional or marketing).

Your preferences are recorded through our cookie banner and can be changed at any time.

17. Types of Cookies We Use

Strictly Necessary – Enable core functionality and security (session cookies).
Performance / Analytics – Collect anonymous usage data to improve services (Google Analytics).
Functional – Remember user preferences such as language or region.
Advertising / Targeting (if used) – Deliver relevant ads and track performance (Google Ads / Meta Pixel).
We do not use cookies to store or process health/medical data.

18. Third-Party Cookies

Some cookies are set by third-party services that appear on our sites (e.g., analytics or embedded media).
These may process data outside the UK; appropriate safeguards such as UK SCCs or Adequacy Decisions are applied where necessary.

19. Managing Cookies

You can:

Manage consent via our on-site cookie banner;
Delete or block cookies in your browser (see links below).

Guides:

Chrome – https://support.google.com/chrome/answer/95647
Firefox – https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Edge – https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies

Opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout

20. Retention and Updates

Cookie lifespans vary. We retain a record of your consent choices as required by law.
We may update this Cookie Policy periodically; changes take effect upon posting with a new “Last updated” date.

21. Contact Information

DRV Clinic Ltd (trading as Dr Vahe Clinic)
info@doctorvahe.com
https://www.doctorvahe.com | https://www.drvaheclinic.com
Registered address: 105/55 North Wharf Road, London, United Kingdom, W2 1LA.

If you have privacy or cookie concerns, contact us first.
If unresolved, you may contact the Information Commissioner’s Office (ICO): 0303 123 1113 https://www.ico.org.uk

Legal Compliance Summary

This combined document complies with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations 2003 (PECR)
Consumer Rights Act 2015